Privacy policy
Last updated: February 22, 2026
Sera operates this store and website, including all related information, content, features, tools, products, and services (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, purchase from, or otherwise interact with the Services, including interactions with the Sera AI Chat Bubble.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect or Process
When we refer to "personal information," we mean information that identifies or can reasonably be linked to you. Personal information does not include data that has been anonymised or de-identified.
Depending on how you interact with the Services, we may collect:
Contact details including your name, billing address, shipping address, phone number, and email address.
Payment and transaction information. Payments are securely processed by Shopify and its payment partners. We do not store full payment card details. We may receive limited information such as payment status, subscription status, and billing identifiers.
Account and business information including business name, website URL, subscription status, and technical identifiers required to deliver the Services.
Device information including IP address, browser type, device type, and network data.
Usage information including how you interact with and navigate the Services.
Chat and interaction data when visitors use the Sera AI Chat Bubble, including chat messages, timestamps, session context, and technical metadata.
Personal Information Sources
We may collect personal information:
Directly from you when you create an account, make a purchase, subscribe, complete onboarding, or contact us.
Automatically through cookies, analytics tools, and similar technologies when you use the Services.
From Shopify and our service providers who assist us in operating the Services.
How We Use Your Personal Information
We use personal information to provide, operate, and improve the Services, including processing payments, managing subscriptions, delivering onboarding, maintaining chat functionality, remembering preferences, and providing customer support.
We may use information to improve performance, reliability, and user experience, including analysing chat interactions and service usage.
We use information for security, fraud prevention, and to protect the integrity of the Services.
We may use contact details to send service-related communications and, where permitted, marketing communications. You may opt out of marketing messages at any time.
We may use information where required to comply with legal obligations.
AI & Data Processing
Sera uses artificial intelligence technologies, including infrastructure provided by trusted third-party providers such as OpenAI.
Information submitted through the Sera AI Chat Bubble may be processed by these providers solely for the purpose of generating AI responses.
Your website content, business information, and chat data are not used to train general-purpose AI models without your explicit consent.
How We Disclose Personal Information
We may disclose personal information to trusted third parties who assist in operating the Services, including Shopify, payment processors, hosting providers, analytics services, and AI infrastructure providers.
We may disclose information where required by law, legal process, or to protect our rights, users, or Services.
Relationship with Shopify
Our Services are hosted by Shopify. Shopify collects and processes personal information in accordance with its own privacy policies.
Information submitted through checkout or other Shopify-powered features may be transmitted to Shopify and its partners.
For more information, please review the Shopify Consumer Privacy Policy.
Third-Party Websites and Links
The Services may include links to third-party websites. We are not responsible for the privacy or security practices of those websites.
Security and Retention of Your Information
We implement reasonable safeguards to protect personal information. However, no system can be guaranteed to be completely secure.
We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.
Session-based chat memory is limited and expires automatically.
Your Rights and Choices
Depending on your location, you may have rights to access, correct, or request deletion of your personal information.
You may opt out of marketing communications at any time.
Requests may be made using the contact details below.
International Transfers
Your personal information may be processed outside your country depending on infrastructure providers. Appropriate safeguards are applied where required.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised date.
Contact
Sera
Email: serenapelle77@gmail.com
Address: 7 Glossop Crescent, Campbell ACT 2612, Australia
Terms of Service
Last Updated: February 22, 2026
These Terms of Service ("Terms") govern your access to and use of the Sera AI Chat Bubble and related Services ("Service").
By purchasing, subscribing to, or using the Service, you agree to these Terms.
1. Description of the Service
Sera provides an AI-powered website assistant that processes publicly available website content to generate AI-assisted responses and an embeddable chat widget.
2. AI Disclaimer
The Service uses artificial intelligence technologies.
While we strive for accuracy, AI-generated responses may occasionally be incomplete, outdated, or incorrect.
You are responsible for reviewing and verifying AI responses before relying on them.
The Service is provided on an "as-is" and "as-available" basis.
3. Onboarding & Processing
During onboarding, Sera scans and processes website content.
Processing times vary depending on website size, structure, and system demand.
Typical onboarding may take up to 30 minutes.
Scan limits may apply.
4. Temporary Failures
Temporary delays or onboarding failures may occur.
If onboarding fails, you may retry or contact support.
5. Subscriptions & Billing
The Service is provided on a subscription basis.
Current pricing: A$19.99 per month
An active subscription is required for continued access.
Failure to maintain payment may result in suspension.
6. Refunds & Consumer Rights
We do not generally offer refunds.
Nothing in these Terms excludes rights under the Australian Consumer Law.
7. Client Responsibilities
You are responsible for lawful use of the Service, maintaining account security, and ensuring you have rights to your website content.
8. Limitation of Liability
To the maximum extent permitted by law, Sera is not liable for indirect or consequential losses.
Where liability cannot be excluded, it is limited to fees paid in the preceding 12 months.
9. Service Modifications
We may modify or discontinue features at any time.
10. Governing Law
These Terms are governed by the laws of Australia.
11. Contact & Support
Email: serenapelle77@gmail.com